FAQs
Your Guide to Common Queries.
Product Quality Assured
What materials are your cleaning products made of?
Our household cleaning products are made with high-quality ingredients. While we use some plastic packaging, we are committed to minimizing our environmental impact wherever possible.
Are your cleaning products eco-friendly?
Our products are designed to be safe for everyday use, including around children and pets. While not all of our products are 100% eco-friendly, they are free from toxic chemicals.
Do your products contain chemicals?
Yes, some of our products do contain chemicals, but they are non-toxic and formulated to be safe for use in homes with kids and pets.
How can I be sure of the quality of your products?
We source only the best materials and conduct rigorous quality checks to ensure our products meet the highest standards. Customer satisfaction is our top priority.
Can I get more information about a specific product?
Yes, detailed product information is available on each product page. If you have further questions, feel free to reach out to our customer support team.
Shipping & Delivery
What shipping methods do you use?
We use top courier partners like Bluedart, Ecom-Express, and Shadowfax to ensure your orders are delivered promptly and safely.
How long does it take for my order to be delivered?
Your order will typically be delivered within 3-5 business days from the date of dispatch.
Do you offer free shipping?
Yes, we offer free shipping on all orders above a certain value. Please check our website for the latest free shipping thresholds.
Can I track my order?
Absolutely! Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this to track your package on the Track order page
What should I do if my order hasn’t arrived yet?
If your order hasn’t arrived within the estimated delivery time, please contact our customer support team with your order details. We’ll be happy to assist you.
Returns & Exchanges
What is your return policy?
We do not offer refunds. However, we do provide exchanges if you receive a damaged product. Please note that exchanges are subject to qualification criteria.
How do I qualify for an exchange if I receive a damaged product?
To qualify for an exchange, you must report the damage within 1 day of delivery and provide clear images of the damaged product. Our team will review your case and proceed with the exchange if approved.
How do I request an exchange?
To request an exchange, please contact our customer support team with your order number, images of the damaged product, and a description of the issue. We will guide you through the next steps.
What happens if my exchange request is approved?
Once your exchange request is approved, we will arrange for the pickup of the damaged product and dispatch a replacement product as soon as possible.
Are there any products that cannot be exchanged?
Certain products, like those on sale or clearance, may not be eligible for exchange. Please refer to the product page or contact our customer support for more details.